EService is a wireless job dispatch and management solution for mobile field service companies.

EService covers every element of the mobile work process, capturing important job details as they are created and making them available to your office and field service team.

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Office Dispatch/Service Manager

With EService your office staff can:

• allocate and dispatch jobs efficiently according to staff availability and location
• assess job status and progress giving them the ability to advise customers if the service worker will be early or late
• invoice for work as soon as a job is completed by exporting job information from EService
• reduce data entry and the errors that result from lost or incorrect paperwork
  

Field staff view

This powerful, cost-effective, service enables your field service team to:

• receive and respond to service orders within seconds
• access accurate, up-to-date job and customer information
• provide prompt efficient service to customers
• track and record resources used on a job including parts and labour
• offer your customers service time commitments that are near impossible without the job progress and worker visibility provided by EService

EService brings significant benefits to your mobile service business

• Swift, accurate job dispatch
  Get detailed, accurate job information to your service personnel so they can better prioritize their service calls and take the tools and stock they need to get jobs completed on the first visit.
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• Enhanced customer relationships
  Answer job progress and invoice queries on the spot, with job information available at your office base as soon as it's logged by your service staff.
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• Competitive leadership
  With noticeable gains in efficiency and responsiveness, your business will soon stand out from its competitors.
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• Higher productivity
  You'll reduce the time your team spends on paperwork, travel and general administration - which means more time spent on service and revenue-generating opportunities.
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• Improved workflow and invoicing
  Details of hours spent and stock used on a job can be processed quickly and accurately, and invoices dispatched as soon as each job is complete. You'll improve cash flow and debtor management - the financial backbones of your business.
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• Fewer errors and duplication
  Automated processes mean information is entered only once, reducing the costs and risks of mistakes and unnecessary duplication.
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• More and better information
  EService offers you the ability to gather and analyze a huge resource of information you can use to improve staff performance and customer service.
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• Less hassle, more capability
  With EService, you get all the benefits of leading-edge technological sophistication without the big up front costs.