Better Service. Better Tracking. FleetView Delivers for International Tires

Challenge
Prior to working with FleetView, International Tires and Trading Ltd faced several operational challenges with their previous tracking supplier:

Poor service quality and communication
Inaccurate or missing downtime data
Video footage from cameras was often unreliable or unavailable when needed

These issues impacted their ability to deliver reliable service, verify incidents, and maintain efficiency.

Finding a New Provider
FleetView was recommended via their van supplier, Van Monkey. Chris Follows engaged with Benji at FleetView to explore solutions and was impressed with the platform demonstration:

A modern, web-based tracking portal with real-time data
Video functionality that was easy to access and reliable
Transparent communication and fast response from the sales team

FleetView Solution
FleetView provided a full implementation across all 12 fleet vehicles, including:

Real-time tracking for all vans and ATVs
Front and rear video cameras on every vehicle
Web portal with fleet visibility, incident playback, and reporting tools

Results & Impact

Fleet Visibility: Live tracking of all vehicles has streamlined operations and routing across the UK.
Customer Confidence: Service updates and next-day confirmations have improved client satisfaction.
Competitive Advantage: Video capabilities and live tracking offer a service edge over competitors.
Insurance & Compliance: Video footage now supports any insurance claims or internal investigations.

Service & Support Experience
Chris Follows reports that FleetView’s customer service is:

“Second to none”
Email responses are fast and accurate
Tracker issues are handled promptly, often with next-day callouts

Pricing & Value
FleetView was described as “very competitive” in price compared to other suppliers, with strong value delivery and no concerns around costs.

Conclusion
FleetView delivered exactly what International Tires and Trading Ltd needed: